Last Updated: May 17, 2025
Thank you for shopping with Labubu Hut. We are committed to delivering your Labubu accessories safely and efficiently. This policy outlines how and when we ship your orders and your rights under applicable laws, including those of the United States, European Union, and the United Kingdom.
1. Shipping Locations
We proudly ship worldwide, including:
- United States & Canada
- European Union & United Kingdom
- Australia, New Zealand
- Asia, Middle East, and other global regions
If your country is not listed at checkout, please contact [email protected] for assistance.
2. Processing Time
- All orders are processed and dispatched within 2 business days (excluding weekends and holidays).
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
3. Shipping Rates
- Free Standard Shipping on orders over $49 USD.
- Orders below $49 will incur a flat shipping fee of $8 USD.
- Express or expedited shipping options (where available) will be shown at checkout with their respective costs.
4. Estimated Delivery Times
| Region | Standard Delivery Time |
|---|---|
| United States | 5–8 business days |
| United Kingdom | 5–7 business days |
| European Union | 5–10 business days |
| Other International | 7–15 business days |
Note: Remote areas or exceptional circumstances (e.g., customs delays, extreme weather, strikes) may extend delivery times.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties or VAT as per your country’s laws.
- Customers are responsible for any applicable import taxes or fees.
- For EU/UK customers, we comply with relevant VAT obligations (e.g., IOSS where applicable).
6. Tracking Your Order
- All shipments include a trackable link sent via email after dispatch.
- Tracking may take 48–72 hours to update, especially during carrier transitions.
- If your tracking shows “delivered” but you have not received the package, please contact the carrier first, then contact us if unresolved.
7. Delivery Issues
If your package is:
- Delayed: Please wait up to the maximum delivery window before contacting us.
- Lost or stolen: Contact [email protected], and we’ll assist with filing a claim or sending a replacement.
- Damaged upon arrival: Email us within 7 days with photos.
8. EU & UK Consumer Rights
In compliance with EU and UK distance selling regulations:
- You have the right to cancel your order within 14 days of receipt (please refer to our Return Policy for full instructions).
- Goods returned under this right must be unused and in original condition.
9. Contact Us
For any questions or shipping inquiries, please contact:
We are here to ensure your Labubu journey is smooth from checkout to delivery.